FAQs

1. How much is shipping and how long does delivery take?

Shipping is a flat $7.99 per order, and free on orders of $79 or more. Every piece is made to order and arrives in 5–7 business days: 2–3 business days to make, then 3–4 business days in transit. From November 15 to December 31, please allow 7–10 business days. We ship within the U.S., with a few exceptions listed in our Shipping Policy.

2. How do I choose the right size?

Each product page includes a size chart with the garment’s measurements, taken flat. The easiest way to choose is to lay a piece you own that fits well flat, measure it, and compare. Picked the wrong size? Email us within 2 hours of ordering and we'll change it for free. Still have questions? Contact us at info@swatchix.com and our team will be happy to assist you.

3. How should I care for my Swatchix products?

To keep your Swatchix clothing looking its best, we recommend washing in cold water with like colors and air drying or tumble drying on low. Avoid using bleach or harsh detergents to preserve fabric quality and color.

4. What printing methods do you use?

We utilize Direct-to-Garment (DTG) printing for our apparel. This advanced technique is similar to digital printing on paper, but designed specifically for textiles. With DTG printing, high-quality, water-based pigmented inks are applied directly to the surface of the garment, allowing the inks to be absorbed by the fabric fibers. This results in vibrant, long-lasting prints with exceptional detail.

5. What payment methods do you accept?

We accept all major credit and debit cards, including Shop, Visa, MasterCard, American Express, Google Pay, Apple Pay, and Discover. You can also pay securely via PayPal and other popular payment gateways at checkout.

6. Do you accept returns or exchanges?

Every piece is made to order, so we don't accept returns, and you never need to send anything back. If an item arrives damaged, defective or wrong, email info@swatchix.com within 15 days of delivery with photos. You keep the item and get a free replacement or a full refund. If you ordered the wrong size, we'll give you 30% off the same item in your correct size, with free shipping. You can cancel or change your order within 2 hours of placing it. See our Return & Refund Policy for details.

If you have any other questions, feel free to reach out to us at info@swatchix.com or call us at +1 (830) 453-1315. We’re here to help!