Return & Refund Policy
TL;DR
At Swatchix LLC, returns and exchanges are only accepted if your item arrives damaged or if you receive the incorrect color, size, or design. If this happens, contact us within 5 business days of delivery at support@swatchix.com to get started.
Introduction
Thank you for shopping at Swatchix LLC! We want you to feel confident and proud wearing your new gear. If there is an issue with your order, this policy explains how returns, refunds, and exchanges work.
How to Start a Return or Exchange
1. Email support@swatchix.com with your order number, a description of the issue, and at least two photos (one showing the whole item, one showing the problem).
2. Indicate whether you would like a refund or a replacement/exchange.
3. We will review your request and send you instructions for returning your item if applicable.
Refunds
• After we receive and inspect your return, we will issue a refund to your original payment method if your claim is approved.
• Original shipping charges are non-refundable.
• Refund processing takes 5–7 business days after receiving your item. Your bank may take up to 30 additional days to post the refund.
Exchanges
• Exchanges are offered only for the same item in the correct color, size, or design, or for a replacement if the item was damaged.
• We will ship your exchange after receiving and inspecting the original item, if a return is required.
Return and Exchange Shipping
• In cases of damaged or incorrect items, Swatchix LLC will cover the cost of return and replacement shipping.
• Customers are not responsible for shipping costs in these cases.
Damaged or Incorrect Items
If your order arrived damaged or is incorrect in terms of color, size, or design
• Contact us within 5 business days of delivery.
• Email support@swatchix.com with your order number and at least two photos (one showing the whole item, one showing the problem).
• After review, we’ll send you a corrected or replacement item at no additional cost, or issue a refund if preferred.
Questions?
• 📧 support@swatchix.com
• 📞 +1 830 4531 315
• Address: 5900 Balcones Drive # 21910, Austin TX, 78731 USA
We’re here to make it right!